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◌ SUPPORTFLOW
Customer care,
working as one.
Support larger fleets with less work. Connect the latest AI agents directly to your IT support operation with minimal effort—then try it today in your preferred LLM harness.
SupportFlow 18 conversations open
MB
Maya · Northstar
Hey KQS, can you pull the logs on Tammys workstation and also pull the most recent System Event log entries. Analyze them and tell me if you see anything wrong.
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SOL FOUND RELEVANT CONTEXTNorthstar uses custom project roles
Last updated by Alex · 2 days ago
Every conversation understood.Personal.Accurate.Resolved together.
FROM SIGN-UP TO SUPPORT
Four steps. Then just ask.
No lengthy integration project. Connect the devices you manage and start working from the AI environment you already know.
Get the client
Download the lightweight SupportFlow client from your account.
Install on devices
Add any workstation, kiosk, or server you want to manage.
WorkstationKioskServer
Command from your harness
Investigate and solve problems through Claude Code, ChatGPT, or the harness of your choice.
That’s it.Your fleet is ready for AI-assisted support.
Create your account ↗ONE SUPPORT TEAM
Move faster.
Stay human.
SupportFlow gives agents speed and gives people control—grounded in the full context of each customer relationship.
Know the customer
See account history, prior conversations, product usage, and current goals in one view.
Draft with context
Agents suggest accurate, on-brand replies grounded in your real policies and customer details.
Resolve as a team
Hand off naturally between humans and agents without making the customer repeat a thing.
THE RIGHT WORK, TO THE RIGHT MIND
Automation that knows when to ask for help.
SupportFlow handles routine work, prepares complex cases, and brings in a person to authorize or finalize actions. You control the level of engagement. Want a little? Ask for help or suggestions and receive answers from an informed AI grounded in current system context. Want a lot? Say, “Just fix it,” and watch SupportFlow work through the processes and procedures you have already defined.
1
Understand intentRead the question in the context of the customer.
2
Gather what mattersPull the right account and company knowledge.
3
Resolve or collaborateRespond confidently or invite the right teammate.
INCOMING“Can you help with our SSO migration?”
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SOL · SUPPORT AGENTComplexity detected
Security policy + account-specific setup
✓Context prepared5 relevant sources
AMAlex joinedSecurity specialist
Ready for a human response ↗
A BETTER SUPPORT SYSTEM
Better for customers.
Better for your team.
Every response reflects the customer’s real situation.
Humans and agents share the same conversation and memory.
Context travels with the work from start to resolution.
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START WORKING AS ONE
Direct updates, pull logs, research issues, and solve problems right from your favorite harness.
The best part is that you usually do this only once. Frontier AI models can quickly learn how your team handles support tasks and work within your established processes and procedures. Name the station and describe the problem, then watch the agent investigate. Once the issue is found, tell it how you want it handled. The days of remoting into every user workstation for every problem are over. It is a genuine paradigm shift in enterprise IT support.